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Entitle Access Management
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Enables Entitle just-in-time (JIT) access to ACL-protected assets.
Creates a table for staging ACL changes and a Business Rule for applying them.
Needed because only Business Rules and interactive security_admin sessions can assign ACL entries to roles.
Only a user with the admin role, or with the staging table's auto-generated role, can write to the staging table.
Table label is Entitle ACL Role Staging
Business Rule name is Entitle ACL Role Staging
Once the Entitle ServiceNow integration is removed, everything this update set creates can be safely deleted: nothing outside Entitle uses the staging table or its Business Rule. Any ACL role assignments Entitle already granted are not removed with it.
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u_entitle_acl_role_staging
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Dictionary
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INSERT_OR_UPDATE
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u_entitle_acl_role_staging
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Dictionary
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INSERT_OR_UPDATE
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customer
sys_dictionary_u_entitle_acl_role_staging_u_processed_at
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Dictionary
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INSERT_OR_UPDATE
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entitle.access.management
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u_entitle_acl_role_staging
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Dictionary
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INSERT_OR_UPDATE
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customer
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entitle.access.management
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u_entitle_acl_role_staging
u_entitle_acl_role_staging.u_status
Dictionary
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INSERT_OR_UPDATE
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customer
sys_dictionary_u_entitle_acl_role_staging_u_target_sys_id
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Dictionary
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INSERT_OR_UPDATE
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Field Label
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Field Label
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Field Label
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Field Label
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INSERT_OR_UPDATE
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INSERT_OR_UPDATE
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customer
sys_user_role_e783f7e2478acb106a3b5c40706d432c
<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_user_role"><sys_user_role action="INSERT_OR_UPDATE"><assignable_by/><can_delegate>true</can_delegate><description>Auto-generated role for u_entitle_acl_role_staging table access control</description><elevated_privilege>false</elevated_privilege><grantable>true</grantable><includes_roles/><name>u_entitle_acl_role_staging_user</name><requires_subscription>-1</requires_subscription><scoped_admin>false</scoped_admin><suffix>u_entitle_acl_role_staging_user</suffix><sys_class_name>sys_user_role</sys_class_name><sys_created_by>entitle.access.management</sys_created_by><sys_created_on>2026-07-19 11:00:53</sys_created_on><sys_id>e783f7e2478acb106a3b5c40706d432c</sys_id><sys_mod_count>0</sys_mod_count><sys_name>u_entitle_acl_role_staging_user</sys_name><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_user_role_e783f7e2478acb106a3b5c40706d432c</sys_update_name><sys_updated_by>entitle.access.management</sys_updated_by><sys_updated_on>2026-07-19 11:00:53</sys_updated_on></sys_user_role></record_update>
-1234567890
903d4fe7fb024b50f689fb624eefdc54
false
entitle.access.management
2026-07-19 11:13:07
00000000000000000000000000000001
0
19f7a0940000000001
entitle.access.management
2026-07-19 11:13:07
u_entitle_acl_role_staging_user
Access Role
global
e783f7e2478acb106a3b5c40706d432c1234567890
e783f7e2478acb106a3b5c40706d432c1234567890:-1234567890
INSERT_OR_UPDATE
global
customer
sys_script_a1b2c3d4e5f6a7b8c9d0e1f2a3b4c5d7
<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script"><sys_script action="INSERT_OR_UPDATE"><abort_action>false</abort_action><access>package_private</access><action_delete>false</action_delete><action_insert>true</action_insert><action_query>false</action_query><action_update>false</action_update><active>true</active><add_message>false</add_message><advanced>true</advanced><change_fields>false</change_fields><client_callable>false</client_callable><collection>u_entitle_acl_role_staging</collection><condition>current.u_status == 'pending'</condition><description>Processes ACL role assignments from staging table with elevated security_admin privileges</description><execute_function>false</execute_function><filter_condition/><is_rest>false</is_rest><message/><name>Entitle ACL Role Staging</name><order>100</order><priority>100</priority><rest_method/><rest_method_text/><rest_service/><rest_service_text/><rest_variables/><role_conditions/><script><![CDATA[(function executeRule(current, previous) {
var gsm = GlideSecurityManager.get();
gsm.enableElevatedRole('security_admin');
try {
var operation = current.u_operation.toString();
var aclSysId = current.u_acl.toString();
var roleSysId = current.u_role.toString();
if (operation === 'create') {
var aclRole = new GlideRecord('sys_security_acl_role');
aclRole.initialize();
aclRole.sys_security_acl = aclSysId;
aclRole.sys_user_role = roleSysId;
var insertedSysId = aclRole.insert();
if (insertedSysId) {
current.u_status = 'processed';
current.u_processed_at = new GlideDateTime();
current.u_target_sys_id = insertedSysId;
gs.info('Entitle ACL Role Staging: Created sys_security_acl_role record ' + insertedSysId);
} else {
current.u_status = 'error';
current.u_error_message = 'Failed to insert into sys_security_acl_role';
gs.error('Entitle ACL Role Staging: Insert failed for ACL ' + aclSysId + ' and role ' + roleSysId);
}
} else if (operation === 'delete') {
var deleted = false;
var deletedSysId = null;
if (current.u_target_sys_id && current.u_target_sys_id != '') {
var aclRoleById = new GlideRecord('sys_security_acl_role');
if (aclRoleById.get(current.u_target_sys_id)) {
deletedSysId = aclRoleById.sys_id.toString();
if (aclRoleById.deleteRecord()) {
deleted = true;
gs.info('Entitle ACL Role Staging: Deleted by sys_id: ' + deletedSysId);
} else {
current.u_status = 'error';
current.u_error_message = 'Failed to delete by sys_id';
gs.error('Entitle ACL Role Staging: Delete failed for sys_id ' + deletedSysId);
}
} else {
gs.warn('Entitle ACL Role Staging: Record not found by sys_id, trying query');
}
}
if (!deleted) {
var aclRoleByQuery = new GlideRecord('sys_security_acl_role');
aclRoleByQuery.addQuery('sys_security_acl', aclSysId);
aclRoleByQuery.addQuery('sys_user_role', roleSysId);
aclRoleByQuery.query();
if (aclRoleByQuery.next()) {
deletedSysId = aclRoleByQuery.sys_id.toString();
if (aclRoleByQuery.deleteRecord()) {
deleted = true;
current.u_status = 'processed';
current.u_processed_at = new GlideDateTime();
gs.info('Entitle ACL Role Staging: Deleted by query: ' + deletedSysId);
} else {
current.u_status = 'error';
current.u_error_message = 'Failed to delete';
gs.error('Entitle ACL Role Staging: Delete failed for ' + deletedSysId);
}
} else {
deleted = true;
current.u_status = 'processed';
current.u_processed_at = new GlideDateTime();
gs.info('Entitle ACL Role Staging: No record found (already deleted)');
}
}
if (deleted && current.u_status != 'processed') {
current.u_status = 'processed';
current.u_processed_at = new GlideDateTime();
}
} else {
current.u_status = 'error';
current.u_error_message = 'Unknown operation: ' + operation;
gs.error('Entitle ACL Role Staging: Unknown operation ' + operation);
}
current.update();
} catch (e) {
current.u_status = 'error';
current.u_error_message = 'Exception: ' + e.message;
current.update();
gs.error('Entitle ACL Role Staging: Exception: ' + e.message);
} finally {
gsm.disableElevatedRole('security_admin');
}
})(current, previous);]]></script><sys_class_name>sys_script</sys_class_name><sys_created_by>entitle.access.management</sys_created_by><sys_created_on>2026-07-19 14:00:00</sys_created_on><sys_domain>global</sys_domain><sys_domain_path>/</sys_domain_path><sys_id>a1b2c3d4e5f6a7b8c9d0e1f2a3b4c5d7</sys_id><sys_mod_count>0</sys_mod_count><sys_name>Entitle ACL Role Staging</sys_name><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_script_a1b2c3d4e5f6a7b8c9d0e1f2a3b4c5d7</sys_update_name><sys_updated_by>entitle.access.management</sys_updated_by><sys_updated_on>2026-07-19 14:00:00</sys_updated_on><template/><when>after</when></sys_script></record_update>
123456789
903d4fe7fb024b50f689fb624eefdc54
false
entitle.access.management
2026-07-19 14:00:00
00000000000000000000000000000002
0
19f7a0950000000001
entitle.access.management
2026-07-19 14:00:00
Entitle ACL Role Staging
Business Rule
global
a1b2c3d4e5f6a7b8c9d0e1f2a3b4c5d7
a1b2c3d4e5f6a7b8c9d0e1f2a3b4c5d7:123456789